Shipping Policy

Thank you for shopping with Twatch. We are committed to delivering your order safely, securely, and as quickly as possible.

This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

All orders are processed after successful payment confirmation.

Orders are generally processed and dispatched within 1–3 business days.

Orders placed on Sundays, public holidays, or during major sales/promotional periods may require additional processing time.

Once your order has been dispatched, you will receive a shipping confirmation and tracking details via email, SMS, or WhatsApp, where applicable.

2. Delivery Time

After dispatch, estimated delivery times are:

• Metro cities: approximately 2–5 business days

• Other locations: approximately 3–7 business days

• Remote/extended areas: approximately 5–10 business days

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

The estimated delivery date shown at checkout or communicated after dispatch should be treated as the applicable delivery estimate for your order.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Free Shipping All over India

Any applicable shipping charges will be clearly communicated before payment.

4. Shipping Locations

We currently ship orders across India.

Some remote or restricted locations may have limited courier availability. If your location cannot be serviced, we will contact you using the information provided with your order.

International shipping: [Currently unavailable / Available to selected countries]

5. Order Tracking

Once your order has been shipped, we will provide a tracking number through [Email/SMS/WhatsApp].

You can use the tracking information to check the current status of your shipment.

Please allow up to 24–48 hours after receiving the tracking details for the courier tracking information to become active.

6. Delivery Attempts

Our courier partners generally make multiple delivery attempts.

Please ensure that your:

• Name

• Shipping address

• Phone number

• PIN code

are correct when placing your order.

If the courier is unable to deliver the package because of an incorrect address, unavailable recipient, or repeated unsuccessful delivery attempts, the package may be returned to us.

Additional shipping charges may apply if the order needs to be shipped again due to incorrect information or failed delivery caused by the customer.

7. Delayed Deliveries

While we work with reliable courier partners to deliver orders within the estimated timeframe, occasional delays can occur because of:

• Severe weather

• Natural disasters

• Public holidays

• Transportation disruptions

• Courier operational issues

• Remote-area delivery restrictions

• Incorrect or incomplete address information

• Other circumstances beyond our reasonable control

If your order is significantly delayed, please contact us at twatch0612@gmail.com with your order number so that we can investigate the shipment.

8. Damaged Packages

Please inspect your package when it arrives.

If the outer packaging appears seriously damaged or tampered with, we recommend taking photographs/videos of the package before opening it and contacting us as soon as possible.

If the watch or any item inside the package has been damaged during transit, contact us at [twatch0612@gmail.com] within [24/48] hours of delivery with:

• Order number

• Photographs of the package

• Photographs/videos of the damaged product

• Photographs of the shipping label

We will review the issue and assist you according to our Return & Refund Policy.

9. Incorrect or Missing Items

If you receive an incorrect, incomplete, or missing item, please contact us at [twatch0612@gmail.com] within [24/48] hours of delivery.

Please provide your order number and clear photographs/videos of the package and received product so that we can investigate and resolve the issue.

10. Cash on Delivery

Cash on Delivery (COD) may be available for selected locations and orders.

COD only charges Rupees 50 on products.

11. Address Changes

If you need to change your shipping address after placing an order, contact us as soon as possible at [twatch0612@gmail.com].

We can only change the shipping address if the order has not yet been dispatched.

Once an order has been handed over to the courier, we may not be able to change the delivery address.

12. Undelivered or Returned Packages

If a package is returned to us because of an incorrect address, refusal to accept delivery, or repeated unsuccessful delivery attempts, please contact us.

Depending on the circumstances, we may be able to arrange another delivery. Additional shipping charges may apply.

Any refund for an undelivered/returned order will be handled according to our Return & Refund Policy and applicable law.

13. Lost Shipments

If tracking shows that your order has been lost in transit or has not received a delivery update for an unusually long period, please contact us.

We will coordinate with the courier partner and investigate the shipment.

Where appropriate, we may arrange a replacement or refund in accordance with our policies and applicable law.

14. Delivery Terms

We aim to provide accurate delivery estimates and reasonable shipping arrangements.

If an order is not delivered within the stated delivery timeframe, or if the product delivered is defective, incorrect, or materially different from what was advertised, customers may have applicable rights under our return/refund policy and applicable consumer-protection law.

15. Contact Us

If you have any questions regarding your shipment, please contact us:

Twatch
Email: twatch0612@gmail.com

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Twatch — Timeless Style. Made for Every Moment.